What does 'Buy to Order In' mean?

If this is displayed it means these items are not currently held in stock here at Slam69, We order this in from the supplier and it's usually dispatched in 1-3 working days*.

Once your order is placed, We will email you to confirm the estimated arrival date.

*In some cases these items may have a longer due date, or be out of stock.
In this case, we will offer alternatives, if possible. You can wait for arrival, we'll keep you updated and dispatch your order as soon as possible. Or you can opt to change or cancel your order.

You're welcome to contact us first to check availability before ordering.
Get in touch anytime.

NEXT DAY DELIVERY

Get FREE Next Day Delivery with Promo Code: FREESHIP
(minimum order £50.00/1 discount code per order)

All orders are dispatched using DPD Next Day Delivery*.
AM Delivery, Saturday or Sunday delivery also available.

*UK mainland only. We don't currently offer free delivery to the UK Highlands** and Islands***, Isle of Man, Northern Ireland or Channel Islands.

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SAME DAY DISPATCH

We aim to dispatch orders same day when placed by 2pm, Monday - Friday.
Orders placed after 2pm Monday - Friday, on a Weekend or Bank holiday; will be dispatched on the next working day.

Please note - Only Orders with In Stock items are available for same day dispatch. Orders that include Buy to Order items are usually dispatched within 1-3 days, on a Next day delivery service.

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Complete Bike, Custom Built Bike and Wheel Orders -

These orders may take longer to dispatch, we build up custom builds to order - dispatch is normally within 1-2 days.

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UK Delivery Options

We offer a flat rate delivery fee, no matter how big or small your order is. Your order will be sent with DPD on the service of your choice. UK Mainland is Next Day Delivery as standard.

Pick Up (Collection from Gloucester) - £0.00
Our store is based in Gloucester - Find out more.

Mainland UK – Next Day Delivery (Monday to Friday) - £5.99 (Orders < £10)
Mainland UK – Next Day Delivery (Monday to Friday) - £3.99 (Orders > £10)
Mainland UK – Next Day by 12.00 (Monday to Friday) - £7.99
Mainland UK – Saturday Delivery - £16.99
Mainland UK – Sunday Delivery - £16.99

Scottish Highlands** – 1-2 Day Delivery - £13.99
Scottish Islands*** – 2-4 Day Delivery - £16.99
Isle of Man – 1-2 Day Delivery - £16.99
Northern Ireland – 1-2 Day Delivery - £20.00
Jersey and Guernsey – 1-2 Day Delivery - £25.00

**Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

***Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Isle of Man - IM
Jersey and Guernsey - JE, GY
Northern Ireland – BT

If your postcode is in one of these locations please choose the correct shipping whilst checking out (Not Mainland UK).
It genuinely costs us and the courier more to deliver to these more remote postcode locations.
Selecting the correct option will avoid any delays dispatching your order.

You can find up-to-date pricing, offers and current information in the Cart/Checkout.

Whilst we trust in DPD to deliver on time, please allow for delays during busy periods; following bank holidays, during Black Friday and Christmas, in severe weather or adverse conditions. Remote locations in lowland Scotland, Cornwall and Isle of White may take a day longer to arrive.

Check DPD Service Updates

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Worldwide Delivery Options

Please note, we don't offer shipping outside of the UK.

You can look into forwarding companies who would give you a UK address and forward your orders onto your country.

Some countries may incur VAT and Duty, please use a Duty Calculator and be prepared to pay these fees on arrival.
Please be aware that we will not cover these fees. If you are unable to pay your Duty fees the courier service may dispose the order.

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If you have any questions, we are always happy to help. See our contact info at the bottom of the page. 😃

Ordering online for collection? It's really easy!

1. Select Pick Up in the delivery options.

2. We'll pick and prepare your order for collection.
(Please wait for our notification that it's Ready for Pick Up)

3. Come and collect your order.
(Bring your confirmation email when you come to collect your order. Don't worry about printing it out, you can show us on your Phone)

We're open 9am - 5.30pm Monday to Friday

Store Collection Address:
Slam69,
Unit 2 Pegasus Centre,
Hurricane Road,
Gloucester Business Park,
Gloucester,
GL3 4FF

We'll see you soon! 👋

Easy Returns

Easy returns, with our 28 day return policy.

Changed your mind? Doesn't fit? No problem... simply pack your order back up, make sure the product is in the exact same condition it arrived. Please don't write on or apply a label to the product's retail packaging directly.

Note down your Order number in/on the parcel packaging so we can identify it and return to us.

Our return address is:
Slam69 - Returns,
Unit 2 Pegasus Centre,
Gloucester Business Park,
Gloucester, GL3 4FF

Please note - We do not cover return postage cost. We recommend using signed or tracked services and do not accept responsibility for any lost returns.

Exchanges

The quickest way to exchange is to place a new order for the item you'd like to exchange to. You can return your unwanted item back to us for a refund.

Warranty Returns

If your item is covered by Warranty, we'll need to send this off for inspection to the brand's warranty. To start, please get in touch and send us your order number and pictures of what's happened.

See full terms on Returns, Exchanges and Warranty

On top of offering our advice and guidance on the products listed that we personally use, know and have experience with, we understand pricing is a big part of making your decision too. We always try to bring the best pricing, so feel free to give us a nudge when you spot a better price. We are able to Price Match with the majority of items we have available.

We do have some criteria to meet when offering a Price Match.
- Send us the website URL to the competitors lower price. If in store, you can show us on your phone or a print out copy.

- The competitor must be a UK registered shop, we cannot price match against Google searches, Private sellers, eBay, Amazon or similar.

- The product listed must be the exact same as ours; identical condition, model, colour and size.

- The competitor must have the product in stock at the time of the Price Match.

- The Price Match total must be the product price including VAT and delivery.

- A Price Match discount cannot be added after the sale is complete.

- The Price Match discount and extra discounts, club savings or promo offers cannot be applied together, we can only offer one discount.

- We're unable to accept Finance or Cycle schemes on Price Matched and discounted products. These will need to be paid in full using our other payment methods.

- If accepted, we will give you a discount code or link to complete your order with the price matched product. You can use one discount code per order.

Please note, whilst we can Price Match the majority of products, sending this information does not guarantee a price match is viable.

Email us your enquiry to: slam69@hotmail.co.uk

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