Terms of service

ORDER

You can Order through the website, www.slam69.co.uk.
All orders placed by 2.00pm, Monday to Friday we aim to dispatch on the same day. Any after 2pm will leave on the following working day. Orders made on Saturday, Sunday and Bank Holidays will be dispatched on the next working day.
 
We allow orders to be placed on Out of Stock items, this is so the product can be Ordered in for you from our supplier. This usually takes up to 1-3 working days and we will dispatch as soon as we receive it.
In some cases, if the product is no longer available or there is a longer wait for its arrival; we will get in touch with you right away. We will offer you the option to wait for its arrival, if possible we will offer the Estimated Arrival Date (ETA) which is not a guaranteed date this is offered in good faith to the best of our knowledge. We may offer a few available alternative products if possible, these alternatives may differ in price and require a payment or refund for the difference. We will also offer you the option to cancel the product or your whole order, you will receive a full refund.

Special Order or Customised products are non-refundable, these are items special ordered specifically for you which we will not be able to cancel, refund or accept returns for.

PRICES

Prices may differ to those in store and online. We reserve the right for running offers/discount codes can end at any time and/or be extended. You can use one discount code per order.
We're unable to apply a discount or discount code after the sale is completed. Discounts cannot be applied to orders with payments through Finance or Cycle schemes. Cycle schemes take between 5-20% commission from bike shops.

We are able to Price Match with the majority of items we have available. We do have some criteria to meet when offering a Price Match.
- Send us the website URL to the competitors lower price. If in store, you can show us on your phone or a print out copy.
- The competitor must be a UK registered shop, we cannot price match against Google searches, Private sellers, eBay, Amazon or similar.
- The product listed must be the exact same as ours; identical condition, model, colour and size.
- The competitor must have the product in stock at the time of the Price Match.
- The Price Match total must be the product price including VAT and delivery.
- A Price Match discount cannot be added after the sale is complete.
- The Price Match discount and extra discounts, club savings or promo offers cannot be applied together, we can only offer one discount.
- We're unable to accept Finance or Cycle schemes on Price Matched and discounted products. These will need to be paid in full using our other payment methods.
- If accepted, we will give you a discount code or link to complete your order with the price matched product. 

Please note, whilst we can Price Match the majority of products, sending this information does not guarantee a price match is viable. Email us your enquiry to: slam69@hotmail.co.uk


PAYMENTS

You can pay via ShopPay, using Credit/Debit Card, Google Pay, Apple Pay, or Bank Transfer. Card details given through the online banking system via www.slam69.co.uk cannot be seen by any member of staff at Slam69 Ltd, they are handled by Shopify Payments Merchant for a safe secure online transaction.
Card transactions handled by Shopify and you can find more information with Shopify directly.

We accept Cyclescheme, Green Commute Initiative, Cycle Solutions, CyclePlus, Bike2Work, WorkRiders and more.

A cycle to work scheme is an agreement with your Employer.
Scheme providers all charge commission; taking usually 5%, 10% or even 20% from the total of the voucher. For this reason we are unable to offer discounts/offers to scheme users.

Please note, we DO NOT accept Halfords Cycle2Work (C2W) vouchers


DELIVERY

We aim to get everything out same day if we receive your order before 2pm. Any after 2pm will leave on the following day. Orders made on Saturday, Sunday and Bank Holidays will be dispatched on the next working day.

We use DPD to handle all of our UK deliveries, we have a UK Mainland delivery option. Isle of Man, Northern Ireland and Scottish Highlands and Islands option.

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

If you are within these post codes, you must select the correct area to avoid any delays to your order. We will contact you for the difference in delivery costs before sending.

Saturday/Sunday deliveries are available at an extra cost please see in your Cart/Checkout.

Please note, we don't offer shipping outside of the UK.

For worldwide enquiries, you can look into forwarding companies who would forward your orders onto your country.


Some countries may incur VAT and Duty, please use a Duty Calculator and be prepared to pay these fees on arrival.
Please be aware that we will not cover these fees. If you are unable to pay your Duty fees the courier service may dispose the order.


It is your responsibility to check your information that you have input whilst checking out, we do not accept responsibility for deliveries to incorrect locations or returned back to us after an address or delivery issue. We will not cover return postage costs if your order is returned back to us.


Please Note: Not all courier services are including Weekends. Choose the Saturday or Sunday Delivery option for a guaranteed weekend delivery.

Please Note: Once the order leaves us, we trust our courier services to deliver on time. We cannot accept responsibility for any delays.

RETURNS

If you receive incorrect, faulty or damaged orders please contact us as soon as possible, by email on slam69@hotmail.co.uk
Do not discard these items as they will need to be pictured and in most cases returned.


If you have ordered incorrectly, we accept no responsibility for your actions or postage costs.
For a refund on a returned item, they need to arrive back with us in the exact resaleable condition they had been received in. Broken packaging will also result in a part or no refund. If we are unable to refund your return, you are responsible for postage charges back to you or we will discard of the item.
All returns must be back with us within 28 working days from the day you receive your order.

Return to:
Slam69 – Returns
Unit 2 Pegasus Centre,
Gloucester Business Park,
Gloucester,
GL3 4FF
You MUST have a note in your package on return including your Order Reference Number. Please remember you may not be the only person returning an item.
 

If you need to exchange for another item, you can place your order again online.

Please note: We will not cover the postage costs.


WARRANTY RETURNS


If the return is for a warranty claim then again please contact us first, via email or phone 01452 690 641. If the item is covered by a warranty please return to us, with its receipt or copy of email notification and we will aim to sort it as soon as possible. The warranty is for the original owner/purchaser and not for any products bought second hand.
We cannot accept any Warranty claims that have been purchased from other stores or outside the UK. You must go back to the store you bought your products from.

We must have the product returned before we send out a replacement or refund.

The Warranty Procedure
Your product being claimed for on warranty must be purchased from Slam69 Ltd.
Please remember: Your product will have its warranty void if it has been sanded, welded, resprayed, stripped or any of the similar to defect the product from its original state; or you have bought this product second hand.
Step 1: Firstly we will need some images emailed along with your Order confirmation or Order number. Please also add a short sentence to sum up how this occurred.
Step 2: Once we have checked over these images, we may need to assess the product further which will need to be sent to us. Any Items covered by warranty will need to be returned to us at:

Slam69 Ltd - Warranty
Unit 2 Pegasus Centre,
Gloucester Business Park,
Gloucester,
GL3 4FF

Step 3: If your product is covered by warranty. We may have this product available and in stock, however it some cases there will be a short wait to order in your product. If your product is now discontinued you will be covered with the closest match or a newer version of the product.

Please Note: You are responsible for your postage cost to us.
Please Note: All returns must include your proof of purchase.
You MUST have a note in your package on return including your Order Reference Number. Please remember you may not be the only person returning an item.


 
YOUR DETAILS

We will use your details to the relevant courier services along with your mobile or email for tracking and delivery contact purposes. We also use your email address for our Trustpilot reviews and email subscription. These can be unsubscribed from via the email.
 We keep your details purely for you to save time filling in your details each time you purchase an item. All customer records can be cleared at anytime by the person who they belong to only.
All customer records are kept secure and are not and will not be used by any third party company or individual.


Card details given through the online banking system via www.slam69.co.uk cannot be seen by any member of staff at Slam69 Ltd, they are handled by Shopify Payments Merchant for a safe secure online transaction.
Card transactions handled by Shopify and you can find more information with Shopify directly.


OUR DETAILS

In these terms and conditions 'We', 'Us', 'Our' and similar refers to Slam69 Ltd. 'You’, ‘Your' and similar refers to the user of the website and customer.

We can be contacted at any time between Office open hours of 9:00-17:00 GMT Monday-Friday.
Phone: 01452 690 641 Email: slam69@hotmail.co.uk


Store Address:
Slam69,
Unit 2 Pegasus Centre,
Hurricane Road,
Gloucester Business Park,
Gloucester,
GL3 4FF

Registered Office Address:
Slam69 Limited,
Unit 2 Pegasus Centre,
Hurricane Road,
Gloucester Business Park,
Gloucester,
GL3 4FF
Company Number: 07333644
VAT Number: 995 4464 64