FAQs (Frequently Asked Questions)

You may find the answer your after right here...

Q When are you open?
A We are open Monday - Friday, 9.00am - 6.00pm and Saturday 9.00am - 5.00pm.
You can also find our opening hours here.

Q Where is your shop?
A We are located next to Royalmail in Gloucester Business Park in Gloucester. Sat Nav: GL3 4EE
You can also see our full address and map here.

Q Can I order online?
A Yes you can, simply add all the products you wish you purchase into the Cart. Then check out using our simple online process.

Q How much is delivery?
A
We offer a free UK delivery service, we often use Hermes and Royal Mail services that takes 2-5 days.
Your can also upgrade your delivery to receive quicker or next day.
See the Cart/Checkout for our current delivery pricing.

We deliver worldwide, for the best prices choose to 'Get a Quote' in the Cart/Checkout. We get a personalised shipping quote with our best prices.
Some countries may incur VAT and Duty, please use a Duty Calculator and be prepared to pay these fees on arrival. We will not cover these fees.

Q Can I make an account?
A Yes you can, Make an Account here or create your account during the Check out.

Q How do I collect and redeem Loyalty Points?
A To collect points, you need an account you can Make an Account here. Or during the Checkout.
(Remember to sign into this account each time you place an order.)
Once your order is Dispatched, Loyalty Points will be awarded. These points expire after 12 months.

You can redeem your points in the Checkout, remember to sign into your account.

Q How much are Loyalty Points worth?
A Every £1 spent earns 1 point, eg. £125.00 = 125 points.
Point worthiness changes from time to time. Currently 1 point = £0.01, eg. 100 points = £1.00, 1000 points = £10.00.
These points expire after 12 months.

Q I have just placed an order, Can I change something?
A If your order hasn't been dispatched yet, then there is still time to make a change.
Email: slam69@hotmail.co.uk or Call: 01452 690641

If your order has been dispatched, then we cannot make a change, you will need to arrange a return.

Q Has my order been dispatched yet?
A
We dispatch orders Monday - Friday. If you placed your order by 3.00pm, we aim to dispatch same day.
We often supply tracking information, check your emails for an Order Status Update.

Q I've had an Order Status Update, What does it mean?
A Processing - this means we are currently working on your order. This involves picking, arranging postage, and preparing for dispatch.
Holding - this means we have an issue or delay with your order. Either an item is due in soon and we will dispatch ASAP. Or we have noted in the status update a reason for Holding your order.
Dispatched - your order is now on it's way. We will include some tracking information if it's available.

Q I've put the wrong address on my order, Can i change it?
A Our services are unable to be stopped or altered once they have been dispatched.
However get in touch on 01452 690641 and we will see what we can do. You can also contact the courier directly to resolve the issue.

Q How do I return my order?
A For our full return details see Our Returns section here.
Our return address is:
Slam69 - Returns,
Unit 2 Pegasus Centre, Gloucester Business Park,
Gloucester, GL3 4FF

Q What is your workshop pricing?
A
You can see our workshop pricing here.

Q Can I bring my bike in for a service/repair?
A
You can come in and drop off your bike anytime.

Q Do you offer 0% finance?
A Yes, please see more info here.

Q Do you accept cycle to work schemes?
A
Yes, We accept Cyclescheme, Cycle Solutions, CyclePlus, WorkRiders and more.

Please note, we do not accept Halfords Cycle2Work vouchers.
You can exchange your Halfords Cycle2Work voucher into a CyclePlus to use in any bike shop.
Contact your employer to arrange this for you.

Q Do you have a checklist for a custom build?
A We do, you can find our custom build checklist here.

Q Can you sponsor me?
A As you can imagine, we have a lot of sponsorship requests.
Put together a portfolio and email: slam69@hotmail.co.uk
We try our best to look at every email, make yours stand out and catch our attention.
We love working along side our riders. What can you do for us? Why should we sponsor you?

Q Can you send me free stickers?
A
We include stickers into every order, while stocks last.
Or Order Stickers Here.

Q My question hasn't been answered.
A
Don't worry, we are happy to help.
Feel free to get in touch on 01452 690641, slam69@hotmail.co.uk or Facebook Live Chat.